During the times of COVID-19, many attempts to communicate with business partners and customers are continuously being witnessed. In April, targeting its customers and national partners, VNP in Portugal had publicized an online demonstration session for iPECS CCX, the newly launched solution within the Ericsson-LG Enterprise, iPECS portfolio.
The iPECS CCX were promoted and highlighted to be beyond the traditional ACD system, an omni-channel contact center solution that captures market opportunities and maximizes one’s potential in providing the utmost customer experience.
The online video series of iPECS CCX are composed of ‘the basics of iPECS CCX’, ‘Requirements’, Modules and Applications’ and ‘Demo session’
VNP illustrated the configuration which the solution needed to be embedded on. These compositions are presented to be based on the iPECS Unified 4.0 communication platforms such as iPECS eMG80, iPECS eMG100, iPECS eMG800 and iPECS UCP. The Portugal iPECS partners were also elaborated on the end-to-end ecosystem of unified communications solution from Ericsson-LG Enterprise.
Ericsson-LG Enterprise also has held iPECS Training Webinar in April and May with the relevant content on iPECS CCX and iPECS CCX Report Plus as VNP did in Portugal on the adjacent periods. These attempts of online promotions and marketing presences are globally planed and currently being increasingly executed in response to the outbreak of COVID-19. The rebounding comments and impressions from the stakeholders are seen to be very much positive for its foreseen impact and statistical effectiveness which turns out to evidently show greater number of viewers and trainees being exposed to such contents.
