Driving Innovation and Partnership for the Future
Our annual Product Manager (PM) Meeting for 2025 was held recently, bringing together key stakeholders and partners from around the globe both in-person and online. Participants from Gamma, New Zealand, Ireland, Greece, Israel, and the US joined dynamic sessions focused on advancing iPECS’s strategy and product roadmap.
Day 1: Setting the Stage for Growth and Innovation
The meeting kicked off with an energizing morning session led by KS Choi, Head of PLM Team, who welcomed all attendees and outlined the agenda. Yong Lee, Head of Operation Division, delivered the opening speech highlighting the evolving UCaaS market dynamics, emphasizing the vital role of our partners’ input in shaping future innovation and strategies.
KS presented insights into iPECS’s market positioning and shared our development direction, underscoring our commitment to the Cloud-First strategy. Key focus areas include:
- UCaaS: Expanding through targeted business use cases
- CCaaS: Deep native integration for seamless customer experiences
- Openness: Strengthening our ecosystem via powerful partnerships
- Embedded AI: Integrating AI capabilities across UCaaS and CCaaS
At the same time, we reaffirmed our dedication to maintaining on-premises solutions for standalone and hybrid cloud businesses.
Following a review of the 2024 PM meeting highlights by iPECS Product Managers, the afternoon featured new release plans: Sungbum (John) Park unveiled iPECS Cloud Phase 8, Mingon Kim presented iPECS ONE Phase 6, and Soyoung Lim outlined the roadmap for iPECS Analytics Phase 6.
An active, engaging discussion led by Sungbum wrapped up the day focusing on priority features for iPECS Cloud Phase 9, including international SIP trunking and enhanced FM/PM functionalities.
Day 2: Collaborating on Priorities and Market-Driven Innovation
Day two began with Mingon guiding the iPECS ONE Phase 7 feature prioritization session, with partners actively contributing to align on key functionalities. Soyoung then steered the conversation around iPECS Analytics with Contact Center capabilities, followed by Minsoo Park’s insights on Cloud APIs and potential enhancements.
Post-lunch discussions were dedicated to market updates and strategic approaches. Sungbum outlined plans to embed AI-powered essential services within iPECS, aiming for clear differentiation in the market.
HM Lee recapped progress since the 2024 PM meeting on Embedded Contact Center, focusing on AI chatbots and digital queueing solutions. The session fostered lively dialogue on chat flow design, user interface improvements, and licensing models.
Soyoung further presented on AI Voicebot technologies, sharing market trends, use cases, and proposing both short- and long-term development plans.
Closing the day, HM led a brainstorming session on the next-generation IP Phone, inviting creative ideas from participants.
A specialized session for EU countries, led by KS, focused on the latest EU cybersecurity regulations and their implications, ensuring our compliance and readiness for evolving security standards.
The 2025 PM Meeting once again demonstrated iPECS’s commitment to innovation, partner collaboration, and strategic growth. We look forward to advancing these initiatives and delivering cutting-edge unified communication solutions that meet diverse customer needs worldwide.
