We recently hosted our annual Global Partner Conference. The event was packed with opportunities to engage with the iPECS team and explore the latest innovations and technologies being brought to market. We welcomed partners from around the world to Phnom Penh, Cambodia where they had the chance to connect with industry peers.
Welcoming Reception
Day one was arrival date where our iPECS family gathered all together in Hyatt Regency Phnom Penh, Cambodia. In the evening, we welcomed our partners with relaxed drinks reception, at the rooftop bar enjoying the view and giving our partner community the opportunity to catch up with peers and friends. It was wonderful to reconnect face to face with our global partner family, and this set a friendly tone for the rest of the events ahead.
General Conference
The next day Reggie Shin, Head of International Sales at iPECS welcomed guests to our 2025 Conference, themed Powerful Partnerships. Reggie began the event emphasizing how partnerships are at the center of iPECS, and the strength of the iPECS community is built around the relationships with partners and developing a product set that allows customers to thrive.
The identity of iPECS
Next, iPECS CEO, Patrick Johansson introduced the new brand identity of iPECS. 2024 was a turbulent time for the industry with many large players in the market dropping out. However, Patrick pointed out that throughout this time, iPECS has continued to grow on all fronts of our portfolio.
The future of iPECS
Ahed Alkhatib, Vice President of iPECS then took the lead welcoming partners Daktela, Cytrack, Cosoft, Bonnie and SafeWeb; partners who are working with the iPECS API to develop and expand the capabilities of the iPECS product offering. Ahed highlighted the importance of evolution in the communications market and the community’s goal to educate the wider user base.
iPECS has been at the forefront of innovation within the industry and even throughout a turbulent time for the market iPECS can continue to thrive. The 15 million users globally demonstrates the trust and reliability of the platform. Ahed expressed that by welcoming vendor partners to take an application first approach to development within the cloud market, iPECS can offer a flexible proposition to meet the varying needs of the customer.
Market forecasts
Moving onto market forecasts, Ahed highlighted that the telephony-enabled UCaaS market forecast (from OMDIA) is reaching maturity and growth forecasts of the market overall is plateauing. Additionally, we’re seeing the on-premises market continue to decline.
Brent Kelly, Principle Analyst from OMDIA stated on their report: “Future success will require the integration of collaboration and call centre functionality infused with artificial intelligence capabilities”
Ahed reiterated it’s never been more exciting to be in this industry with the adoption of AI enhancing innovation and disrupting the market.
The success of iPECS
After market forecasts, Reggie Shin talked partners through the success of iPECS in the last 12 months sharing: Cloud growth has continued to be at the forefront of success on the subscriber and revenue growth as well as increasing cloud application attachment rate and continuous growth in cloud & service.
Sales and enablement support continues to help the partner community, with iPECS Insights, product manager meetings, digital communications through LinkedIn, UC today and regular updates to our YouTube account.
Reggie also highlighted some key customer wins from 2024, including IKEA, BYD, Niemanns, Royal Thai Navy and Ziraat Bank and welcomed new partners to the iPECS community – Saudi Ithmar (Saudi Arabia) and Data Dynamics (Singapore).
Planning for the future
Looked ahead to the future, Ahed returned to the stage and introduced our 4-point plan and focussed strategy to power growth: Cloud, Premise, Applications, and Services.
Across these four pillars, we are continuing to see increased demand. What is evident is iPECS continues to win in the marketplace through its advanced user experience, continued cloud evolution, feature rich product offering and disruptive pricing models.
iPECS XCaaS
iPECS Head of Operations, Yong Lee then presented how iPECS is leading the way with XCaaS – a combination of UCaaS, CCaaS and AI with iPECS at the centre. He shared how iPECS AI is bringing AI solutions to market alongside technology partners such as Cosoft, Bonnie, Modago, SafeWeb, Cytrack and Daktela. By adding these value-added applications and features, iPECS is differentiating itself to help partners win in the marketplace.
Yong also updated partners on the reach of iPECS Cloud which has now launched in 10 countries, with 99.999% uptime, 3,600+ platforms live and is handling 1.9 million calls per day.
iPECS is increasing knowledge sharing and tech consultancy to support customers around the world. A dedicated TAM and tech insights has been introduced to help support our partner network while iPECS Cloud certification continues to help our partners support their customers and improve customer experience.
UCaaS and CCaaS
Head of PLM, KS Choi went on to look at market dynamics insights, demonstrating how the UCaaS and CCaaS convergence is set to accelerate over the coming 3 years. The market is seeing an increased appetite for returning to the office alongside hybrid working which requires a seamless UX regardless of location. With AI technology advancing rapidly, embedding and integrating AI into iPECS Cloud offerings is central to strategy.
KS also shared information new releases and updates for 2025 in detail.
Guests from Gamma
In the afternoon, Ahed Alkhatib was joined on stage by Gamma CEO John Murphy, and Business Director Will Morey. They discussed a range of topics including how iPECS differentiates to other products in the market and the role it plays for enabling business to transition from an on-premises solution to a cloud-based system.
John and Will discussed how iPECS is helping to solve real world problems for the market by adopting a relationship first approach. The emphasised that by working with customers to listen and understand their challenges, iPECS has the flexibility to help to overcome business challenges.
Panel discussions
Gamma’s talk was then followed by a panel discussion hosted by Yong and Ahed. The panel featured Nick Milan from Cytrack, Richard Knight from Cosoft, Samantha Haylor from Daktela, Mark Bender from Bonnie and Daan Donders from SafeWeb.
The panel discussed the role AI plays in the communications market to help enhance customer experience. As iPECS partners, the range of products brought to market via integration with iPECS was widely discussed to highlight the strength of the ecosystem available. Being one of the hottest topics in tech, the panel discussed the challenges facing adoption of AI within the wider market both technically and ethically whilst highlighting the huge opportunities available to users to leverage AI to solve business challenges.
Closing statements
After a packed day of discussions and presentations, the conference was rounded up with Ahed and Patrick fielding questions from the audience before delivering their closing remarks.
iPECS continues to be a disruptor within the industry to navigate the challenges faced, growing both with our on-premises and cloud portfolio by leveraging the AI tools and technology transitions coming to market. The strength of the iPECS community and ecosystem relies on the power of the partnerships forged. By leveraging the experience from within the partnerships formed the iPECS ecosystem and community continues to grow.
The Conference day wrapped up with the iPECS Lounge, on a relaxing sunset cruise at the river side.
Gala Dinner and Awards ceremony
The last day was time for our partners to relax and network at our Gala and Awards evening. The Gala and Awards is the perfect opportunity to honor the successes and achievements of our global partner community. Winners on the night included:
Global Partner of the Year
– Gamma / Pragma
Regional Awards
Asia Pacific Partner of the Year – Aria Technologies
European Partner of the Year – Promelit Communication System
Americas Partner of the Year – Vertical Communications
MEA Partner of the Year – MN Iletisim
Special Awards
Best Growth Partner of the Year – Bezeq International Tech
Cloud Partner of the Year – Aria Technologies Africa
Digital Transformation Partner of the Year – Goldstar Telecommunications
Enterprise Partner of the Year – PT Damai Sejati
Hospitality Partner of the Year – Blue Technologies
Public Sector Partner of the Year – Presence Management
Service Provider Partner of the Year – Telkom SMB
New Partner of the Year – Saudi Ithmar
New Partner of the Year – Data Dynamics Pte.Ltd.
iPECS Reseller Partner of the Year Award
BDR Group
Cutting Edge Cloud Solutions
Netser Komunikasyon
Insync Technology
The 2025 Global Partner Conference was fantastic, and we would like to thank all attendees for their presence, their contributions and their company.
We look forward to another great year for the iPECS community.