We are thrilled to announce that the iPECS Global Partner Conference 2026 will take place from February 24–27, 2026, at the stunning Grand Hyatt Bali.
Mark your calendars for what promises to be an exceptional gathering of innovation, collaboration, and celebration. GPC 2026 will bring together partners from around the globe for four dynamic days of learning, networking, and recognition.
What to Expect
This year’s conference has been thoughtfully designed to deliver maximum value to all attendees. You’ll have exclusive opportunities to engage directly with the iPECS team and get hands-on experience with our latest innovations and technologies as we continue to push the boundaries of what’s possible in our industry.
Beyond the technology showcase, GPC 2026 offers unparalleled networking opportunities. Connect with colleagues and industry peers from across the world, share best practices, and build relationships that extend far beyond the conference itself.
The highlight of the event will be our Gala Dinner and Awards Ceremony, where we’ll come together to celebrate the remarkable successes and achievements of our partner community. It’s a night dedicated to recognizing the hard work, dedication, and innovation that drive our collective success.
A Comprehensive Experience
We’ve crafted a full agenda that balances informative sessions with engaging activities and enjoyable experiences, ensuring that every moment of the conference adds value to your participation. The Grand Hyatt Bali provides the perfect backdrop for this gathering, combining world-class facilities with the natural beauty and hospitality that Bali is renowned for.
Stay Tuned
Detailed information about the program highlights, session schedules, and registration procedures will be shared in the coming weeks through our official website and upcoming newsletters. We encourage you to watch for these updates so you can plan your participation accordingly.
We can’t wait to welcome you to Bali in February 2026 for what will undoubtedly be a memorable and impactful event. If you have any questions in the meantime, please don’t hesitate to reach out to us.
See you in Bali!
We recently hosted our annual Global Partner Conference. The event was packed with opportunities to engage with the iPECS team and explore the latest innovations and technologies being brought to market. We welcomed partners from around the world to Phnom Penh, Cambodia where they had the chance to connect with industry peers.
Welcoming Reception
Day one was arrival date where our iPECS family gathered all together in Hyatt Regency Phnom Penh, Cambodia. In the evening, we welcomed our partners with relaxed drinks reception, at the rooftop bar enjoying the view and giving our partner community the opportunity to catch up with peers and friends. It was wonderful to reconnect face to face with our global partner family, and this set a friendly tone for the rest of the events ahead.
General Conference
The next day Reggie Shin, Head of International Sales at iPECS welcomed guests to our 2025 Conference, themed Powerful Partnerships. Reggie began the event emphasizing how partnerships are at the center of iPECS, and the strength of the iPECS community is built around the relationships with partners and developing a product set that allows customers to thrive.
The identity of iPECS
Next, iPECS CEO, Patrick Johansson introduced the new brand identity of iPECS. 2024 was a turbulent time for the industry with many large players in the market dropping out. However, Patrick pointed out that throughout this time, iPECS has continued to grow on all fronts of our portfolio.
The future of iPECS
Ahed Alkhatib, Vice President of iPECS then took the lead welcoming partners Daktela, Cytrack, Cosoft, Bonnie and SafeWeb; partners who are working with the iPECS API to develop and expand the capabilities of the iPECS product offering. Ahed highlighted the importance of evolution in the communications market and the community’s goal to educate the wider user base.
iPECS has been at the forefront of innovation within the industry and even throughout a turbulent time for the market iPECS can continue to thrive. The 15 million users globally demonstrates the trust and reliability of the platform. Ahed expressed that by welcoming vendor partners to take an application first approach to development within the cloud market, iPECS can offer a flexible proposition to meet the varying needs of the customer.
Market forecasts
Moving onto market forecasts, Ahed highlighted that the telephony-enabled UCaaS market forecast (from OMDIA) is reaching maturity and growth forecasts of the market overall is plateauing. Additionally, we’re seeing the on-premises market continue to decline.
Brent Kelly, Principle Analyst from OMDIA stated on their report: “Future success will require the integration of collaboration and call centre functionality infused with artificial intelligence capabilities”
Ahed reiterated it’s never been more exciting to be in this industry with the adoption of AI enhancing innovation and disrupting the market.
The success of iPECS
After market forecasts, Reggie Shin talked partners through the success of iPECS in the last 12 months sharing: Cloud growth has continued to be at the forefront of success on the subscriber and revenue growth as well as increasing cloud application attachment rate and continuous growth in cloud & service.
Sales and enablement support continues to help the partner community, with iPECS Insights, product manager meetings, digital communications through LinkedIn, UC today and regular updates to our YouTube account.
Reggie also highlighted some key customer wins from 2024, including IKEA, BYD, Niemanns, Royal Thai Navy and Ziraat Bank and welcomed new partners to the iPECS community – Saudi Ithmar (Saudi Arabia) and Data Dynamics (Singapore).
Planning for the future
Looked ahead to the future, Ahed returned to the stage and introduced our 4-point plan and focussed strategy to power growth: Cloud, Premise, Applications, and Services.
Across these four pillars, we are continuing to see increased demand. What is evident is iPECS continues to win in the marketplace through its advanced user experience, continued cloud evolution, feature rich product offering and disruptive pricing models.
iPECS XCaaS
iPECS Head of Operations, Yong Lee then presented how iPECS is leading the way with XCaaS – a combination of UCaaS, CCaaS and AI with iPECS at the centre. He shared how iPECS AI is bringing AI solutions to market alongside technology partners such as Cosoft, Bonnie, Modago, SafeWeb, Cytrack and Daktela. By adding these value-added applications and features, iPECS is differentiating itself to help partners win in the marketplace.
Yong also updated partners on the reach of iPECS Cloud which has now launched in 10 countries, with 99.999% uptime, 3,600+ platforms live and is handling 1.9 million calls per day.
iPECS is increasing knowledge sharing and tech consultancy to support customers around the world. A dedicated TAM and tech insights has been introduced to help support our partner network while iPECS Cloud certification continues to help our partners support their customers and improve customer experience.
UCaaS and CCaaS
Head of PLM, KS Choi went on to look at market dynamics insights, demonstrating how the UCaaS and CCaaS convergence is set to accelerate over the coming 3 years. The market is seeing an increased appetite for returning to the office alongside hybrid working which requires a seamless UX regardless of location. With AI technology advancing rapidly, embedding and integrating AI into iPECS Cloud offerings is central to strategy.
KS also shared information new releases and updates for 2025 in detail.
Guests from Gamma
In the afternoon, Ahed Alkhatib was joined on stage by Gamma CEO John Murphy, and Business Director Will Morey. They discussed a range of topics including how iPECS differentiates to other products in the market and the role it plays for enabling business to transition from an on-premises solution to a cloud-based system.
John and Will discussed how iPECS is helping to solve real world problems for the market by adopting a relationship first approach. The emphasised that by working with customers to listen and understand their challenges, iPECS has the flexibility to help to overcome business challenges.
Panel discussions
Gamma’s talk was then followed by a panel discussion hosted by Yong and Ahed. The panel featured Nick Milan from Cytrack, Richard Knight from Cosoft, Samantha Haylor from Daktela, Mark Bender from Bonnie and Daan Donders from SafeWeb.
The panel discussed the role AI plays in the communications market to help enhance customer experience. As iPECS partners, the range of products brought to market via integration with iPECS was widely discussed to highlight the strength of the ecosystem available. Being one of the hottest topics in tech, the panel discussed the challenges facing adoption of AI within the wider market both technically and ethically whilst highlighting the huge opportunities available to users to leverage AI to solve business challenges.
Closing statements
After a packed day of discussions and presentations, the conference was rounded up with Ahed and Patrick fielding questions from the audience before delivering their closing remarks.
iPECS continues to be a disruptor within the industry to navigate the challenges faced, growing both with our on-premises and cloud portfolio by leveraging the AI tools and technology transitions coming to market. The strength of the iPECS community and ecosystem relies on the power of the partnerships forged. By leveraging the experience from within the partnerships formed the iPECS ecosystem and community continues to grow.
The Conference day wrapped up with the iPECS Lounge, on a relaxing sunset cruise at the river side.
Gala Dinner and Awards ceremony
The last day was time for our partners to relax and network at our Gala and Awards evening. The Gala and Awards is the perfect opportunity to honor the successes and achievements of our global partner community. Winners on the night included:
Global Partner of the Year
– Gamma / Pragma
Regional Awards
Asia Pacific Partner of the Year – Aria Technologies
European Partner of the Year – Promelit Communication System
Americas Partner of the Year – Vertical Communications
MEA Partner of the Year – MN Iletisim
Special Awards
Best Growth Partner of the Year – Bezeq International Tech
Cloud Partner of the Year – Aria Technologies Africa
Digital Transformation Partner of the Year – Goldstar Telecommunications
Enterprise Partner of the Year – PT Damai Sejati
Hospitality Partner of the Year – Blue Technologies
Public Sector Partner of the Year – Presence Management
Service Provider Partner of the Year – Telkom SMB
New Partner of the Year – Saudi Ithmar
New Partner of the Year – Data Dynamics Pte.Ltd.
iPECS Reseller Partner of the Year Award
BDR Group
Cutting Edge Cloud Solutions
Netser Komunikasyon
Insync Technology
The 2025 Global Partner Conference was fantastic, and we would like to thank all attendees for their presence, their contributions and their company.
We look forward to another great year for the iPECS community.
In March, we celebrated another hugely successful Global Partner Conference. The annual event is a chance to bring global partners together to share the latest updates, discuss the future, and celebrate each other’s successes.
This year’s event was held in the beautiful surroundings of Phuket, Thailand, and attracted partners from all over the world. It took place for four days, from March 5th to March 8th and the theme of the conference was “shaping our future with iPECS”,
Welcoming our partners
Day one was arrival date where our iPECS family gathered all together in Phuket Marriott Resort & Spa, Merlin Beach. In the evening, we welcomed our partners with relaxed drinks reception, giving our partner community the opportunity to catch up with peers and friends. It was wonderful to reconnect face to face with our global partner family, and this set a friendly tone for the rest of the events ahead.
General Conference
On day two, the Conference talks began with an uplifting address from our CEO, Patrick Johansson. He introduced the theme, “shaping the future with iPECS”, and highlighted how the strength and breadth of our portfolio is enabling partners to achieve this goal.
He talked about some business highlights, including brand-new partnerships in Bangladesh as well as increased reach in the UK via Gamma, who he welcomed to the Ericsson-LG Enterprise family.
Our growth and strategy
Ahed Alkhatib, our Vice President of Global Sales and Marketing, then led a session focused on the future, sharing some insightful analysis and forecasts regarding the enterprise communications market.
The next talks revolved around Ericsson-LG Enterprise’s commercial success and strategy for the future. Yuno Jung, our Head of International Sales, broke down our outstanding performance in 2023, drawing particular attention to the continued growth of cloud in many markets.
He also pointed out that the commercial and technical flexibility of the iPECS portfolio will continue to help drive growth when combined with the strength of our partner community.
Next, Ahed Alkhatib spoke again, reinforcing Yuno’s message about flexibility. As he pointed out, iPECS Cloud will remain key focusing business, along with on-premises being present.
Our innovation
The focus then shifted to technology and innovation. Yong Lee, our Head of Operations, highlighted the scale of technological change in our industry, from analog to digital, VoIP to UC, virtualization to cloud, and UCaaS to AI. As he pointed out, change is continuous, and success will mean responding to that change.
Knowledge sharing will be key as he explained, and he announced the launch of a new iPECS Academy with enhanced training materials and a certification program to help with learning and development.
Our technical innovations will be just as important, and these were the subject of the next talk from HM Lee, Head of Product Line Management. He discussed the UCaaS product landscape and our future product strategy, with exciting developments to come including AI applications and omni-channel customer service.
HM also discussed other new features and enhancements for other products including on-premise solutions and iPECS Analytics. Finally, he promised new API releases to empower partners to develop third-party enhancements for their specific markets.
Guest speakers
The Conference also featured inspirational talks from our partner community. Daryl Pile from Gamma addressed attendees with a talk titled “Trust, Loyalty, and Growth.” This was Daryl’s first Global Partner Conference since Gamma joined the Ericsson-LG Enterprise family, and it was an inspirational introduction. We are excited to welcome Gamma as part of our community, and
Richard Knight and Lewis Early of Cosoft, a UK-based software company, then talked about the exciting integrations they are doing using the iPECS API. This included the innovative use of AI to boost productivity and automate tasks within the communications environment. They also discussed Connect, a browser application that integrates unified communications from iPECS with any other cloud service.
Panel discussion
Finally, we also hosted a fascinating panel discussion between partners in the Australia (Tony Vitale from Aria Technologies), Ireland (Liam Tracey, Goldstar), Israel (Alon Elmasel, Bezeq International), the UK (Will Morey, Pragma), and the USA (Sean Robertson, CTD). They talked about their respective markets, highlighting the different challenges and opportunities they face.
While there were many differences in terms of cloud uptake, market preference, and infrastructure, all agreed that the breadth of the iPECS portfolio was helping them to meet demand and thrive.
Gala and awards
After the fascinating talks and discussions, it was time for celebration in the form of our traditional gala and awards, on the third day. The theme and dress code was “bling bling into the future”, which led to some interesting and colorful outfits!
Amid a fun and celebratory atmosphere, we also held our annual Global Partner Awards. Partnership is at the heart of our business and our global community, so this is our chance to recognize the achievements of our partner family. All winners deserve congratulations, and we would like to give special mention to our Global Partner of the Year winner, Aria Technologies Africa.
Representing South Africa, Aria Technologies has had a special year leading cloud adoption. Many congratulations to Inus Smalberger, the CEO, and all of the team for an outstanding year. A full list of the award winners is listed below. We would like to thank and congratulate all of them.
Global Partner of the Year
Aria Technologies Africa!
Distributor awards: Special
| Cloud Partner of the Year | Pragma |
| Collaboration Partner of the Year | Promelit Communication System |
| Enterprise Partner of the Year | Shandong Inspur Communication Equipment |
| Contact Center Partner of the year | Aria Technologies, Australia |
| Business Transformation Partner of the Year | Bezeq International Tech, Israel |
| Operations Partner of the Year | Pragma, UK |
| Service Provider Partner of the Year | BCX, South Africa |
| Best Growth Partner of the Year | MN Iletisim, Turkey |
| Public Sector Partner of the Year | Blue Technologies, Greece |
| Public Sector Partner of the Year | PT Damai Sejati, Indonesia |
| New Partner of the Year | EMEM System, Bangladesh |
Distributor awards: Regional
| Asia Pacific Partner of the Year | Aria Technologies |
| European Partner of the Year | Pragma |
| Americas Partner of the Year | Vertical Communications |
| MEA Partner of the Year | Tawasol Technology |
iPECS Reseller of the Year
| Focus Group, UK |
| Netser Komunikasyon, Turkey |
| INSYNC TECHNOLOGY CO., LTD., Thailand |
| Mach 3 Group, Australia |
Best Partner of the Year
| Bluefire Technology Solutions |
| Techpay Australia |
| Mach 3 Group |
| Cloud U Telecoms G.P. |
| Open Technologies P.C. |
| Dynacom Ltd |
| Norma Telecom S.A. |
| LOXLEY BUSINESS INNOVATION CO., LTD. |
| INSYNC TECHNOLOGY CO., LTD. |
| COMUNICATORINO |
| DATAMIT |
| AREAPROTECH |
| IL TELEFONO |
| IPM |
| TRE CI |
| DABBICCO TELECOMUNICAZIONI |
| Netser Komunikasyon |
| Alcom Voice and Data |
| Focus Group |
| Yellowcom |
| HIICOM |
| Lily |
| Barclay |
| BDR Group |
This was a wonderful Global Partner Conference, and we would like to thank all attendees for their presence, their company, and their contributions to another great year for iPECS.
Ericsson-LG Enterprise’s annual Global Partner Conference was held between March 7th and 10th, 2023. This was the first in-person GPC event hosted since the pandemic. After more than two years away, it provided a fantastic opportunity for partners to reconnect, share the latest innovations, and host lively discussions.
GPC 2023 event was also the first Partner Conference held in our home city of Seoul. During the event, we heard from senior members of the Ericsson-LG Enterprise team, as well as many of our partners, on the future of iPECS and the new opportunities for business development.
The event began with a keynote address from Ericsson-LG Enterprise CEO, Patrick Johansson. Patrick welcomed partners to the event and expressed his and the iPECS team’s excitement about the first in-person event for 3 years. Patrick introduced the theme of GPC 2023’s conference, #FutureTogether. This theme matched our vision for iPECS in 2023, with our goal of looking ahead to a fantastic year, backed by a winning portfolio, awesome partners, and a great team.
Global Head of Sales and Marketing, Ahed Alkhatib, was next to speak. Ahed echoed Patrick’s sentiments about how great it was to have global partners all in one place again. Ahed spoke about how iPECS continues to break industry trends by continuing to support both our cloud and on-premise offering globally. This move is designed around supporting future growth. While legacy vendors are struggling to adapt, iPECS has remained committed to innovation since the start. In 2023 this will continue with the power of iPECS Cloud being unleashed through our API.
The next speaker global partners heard from was Head of International Sales, Yuno Jung. Yuno covered the business highlights of 2022. Despite a challenging global landscape, the iPECS global network delivered huge success during the year. iPECS Cloud saw an exceptional performance. Cloud has seen a compound annual growth rate (CAGR) of 40%, with Pragma continuing to lead the cloud journey with 35% year-on-year growth.
Ahed spoke next, highlighting the importance of global partners maintaining a complete portfolio. While on-premise is still an important part of any iPECS offering, the market is moving toward a SaaS model. As highlighted by Patrick Watson from Cavell Group, Ahed re-iterated that despite new competition from giants like Microsoft, 90% of MS Teams customers still look to 3rd party experts for their telephony and integrated services. The market is changing, but the knowledge across the iPECS network will help us rise to these new challenges.
Jaeen Yoo, Head of Operations, and HM Lee, Head of PLM, then discussed innovations and the industry trends of 2023. Jaeen reiterated the importance of cloud, especially with hybrid working showing no signs of slowing down. 2023 marks 10 years of iPECS Cloud, from its development in 2013, to 2016’s UK launch and finally to 2023, where iPECS Cloud is seeing 40% year on year growth, and 100% uptime. HM took time to spotlight new features arriving in iPECS Cloud’s phase 5 and 6 updates, as well as new developments for iPECS ONE.
HM followed this with a presentation on the iPECS roadmap for 2023, including a range of exciting features and upgrades set to be released throughout the year.
The next speaker was Seokwon Lee, who took time to discuss the evolution of communication from services like ISDN and VoIP, to new UCaaS and XaaS platforms. Seokwon put a particular focus on the advancement of the API and SDK and its importance for future development.
Next, speakers from Ericsson-LG Enterprise and Global partners from 4 continents came together for an informative and engaging panel on how the communications market is evolving, the challenges we face, and advice on how we can tackle them together.
The panel was followed by guest speaker Kevin Butler, CEO of Vertical Communications. Kevin led an inspiring presentation on how to use failure to achieve success, and how iPECS solutions can help businesses to achieve three key business challenges:
- generating new business.
- the slowing growth curve of cloud after an initial boom.
- monetizing channel partners.
The next guest speaker was Richard Knight, Sales and Marketing Director of UK-based software developer, cosoft. Richard led a session on how cosoft is leading the way in unleashing the power of iPECS through our API. This included integrations with artificial intelligence chatbots, to enhance customer experience.
The final session of the day was hosted by Ahed and Will Morey, CEO of Pragma, who have spearheaded the launch of iPECS Cloud in the UK since 2016. Ahed and Will looked back at the success of Pragma, and how they overcame key challenges during their cloud implementation. Will underlined his thoughts that being a channel-only business is key to building trust and creating successful relationships, and highlighted the partnership between Ericsson-LG Enterprise and Pragma.
The next part of the GPC was about sharing the successes of Global Partners around the world. First Ahed congratulated some of the highest achieving global resellers from around the world. 2023’s winning resellers included:
- Advantage Communication + Data
- Alcom Voice and Data
- BDR Group
- CDM Australia
- Cloud-U Telecoms
- Dabbicco telecomunicazioni
- Dynacom Ltd
- Focus Group (UK)
- Hii Communications Limited
- Insync Technology Co., Ltd.
- Lily
- Mach 3 Group
- NEO T&C
- NETSER Group
- Norma Telecom S.A
- OMEGA Enterprise Services Sp. z o.o.
- Santel S.A.
- Teltrac Communications
- Vertel
- Yellowcom
The iPECS Reseller of the Year was awarded to three partners as well. This was a new award to recognize the best of best resellers from global.
- Yellowcom
- CDM Australia
- Insync Technology Co., Ltd.
Following these awards, it was time to recognize the best and brightest teams from all over the globe with the regional awards. The winners here were:
- Technical Team of the Year: Aria Technologies Australia
- Technical Team of the Year: Pragma
- Service Provider Partner of the year: Telkom Business
- New Partner of the Year: Inspur Communication Technology
- Best Partner of the Year – Hospitality: Bezeq International Tech
- Best Growth: Tele Dynamics Global Com Sdn Bhd
- Digital Transformation Partner of the year: Vertical Communications
- Enterprise Partner of the year: Atlas Gentech NZ Limited
- Collaboration Partner of the year: Promelit Communication Systems Srl
- Cloud Partner of the year: Pragma
- Asia Pacific Partner of the year: ITCOMM, PT Damai Sejati
- European Partner of the year: Pragma
- Americas Partner of the year: Presence Management
- MEA Partner of the year: MN Iletişim
- Korea Partner of the year: GNTEL Inc.
Finally, Patrick Johansson announced the prestigious Global Partner of the Year Award. In 2023, it was Israel’s Bezeq International!
While not every team walked away with an award at the ceremony, it was a fantastic occasion for everyone involved.
Global Partner Conference 2022
Ericsson-LG Enterprise’s annual Global Partner Conference was held virtually across the world on February 24 2022. This annual event provides a chance for global partners to reconnect and share the latest discussions on innovations, sales strategy, and business development. It also provides us with an opportunity to congratulate Global Partners on their successes.
2022’s event was hosted by the Head of Global Sales and Marketing, Ahed Alkhatib, but began with a special keynote address from Ericsson-LG Enterprise CEO, Patrick Johansson. Patrick congratulated partners on their success in what was a challenging 2021 and introduced the theme of 2022’s event, Imagine Possible. Patrick explained that this year Ericsson-LG Enterprise has been looking to the future, from cloud, to SaaS models.
Patrick also addressed some of the business highlights that iPECS saw in 2021. These included cloud growth and new innovations such as iPECS ONE and iPECS Analytics, as well as efforts to tackle the year’s major challenges, such as the global component shortage.
Attendees heard from some key speakers from Ericsson-LG Enterprise, such as our new Head of Operations, Jaeen Yoo. Jaeen gave insight into how Ericsson-LG Enterprise are responding to the feedback raised by our Global Partners. This included agile new feature delivery and quicker diagnostics and resolutions. Jaeen was followed by HM Lee, Head of PLM, who introduced some of the exciting innovations that will come to the iPECS product portfolio in 2022.
Ahed then took time to welcome a variety of new Global Partners to the iPECS family from all corners of the globe, with fantastic new partners in South-East Asia receiving a special mention.
Ahed led attendees through how iPECS is powering growth across the business world. We are focusing our strategy and investing in a cloud and on-premise portfolio that can take advantage of faltering competition. iPECS’s continued dedication to cloud transformation has led to some outstanding success stories, and this will be compounded in 2022 with increased product and marketing support.
Ahed was keen to thank partners for their attendance: “I’d like to thank this group of partners who have expertly navigated this challenging environment with us, and we’re very grateful for your continued support and partnership.”
Global Partner Awards Ceremony
The next part of the GPC 2022 was about sharing the successes of Global Partners around the world. First Ahed congratulated some of the highest achieving global resellers from around the world. Despite the awards being hosted online, there was a serious sense of anticipation ahead of the awards.
The first set of awards were dedicated to some of 2021’s best performing resellers from around the world. Despite a difficult year, many teams rose to the challenge and deserved commendation.
2021 saw an even greater push towards cloud adoption and digital transformation. With the GPC’s theme Imagine Possible and our dedication to this technology, it was important to recognize the teams that made the biggest advancements in this field. It was Pragma Distribution who picked up the award for Cloud Partner of the Year.
Presence Management from the US won Digital Transformation Partner of the Year for their work on emergency and child safety solutions.
Although 2021 was a challenging year, many of our global partners saw some fantastic growth. In this field one stood above the rest though and that was Greece’s Blue Technologies IKE, who won the Best Growth Award.
The hospitality industry bounced back in 2021, but securing high value contracts in this field is still challenging. We commended Israel’s Bezeq International for their work bringing iPECS services to hotels across Israel with the Best Partner of the Year, Hospitality Award.
We believe it is incredibly important to highlight the unsung heroes of the communications industries, so this year’s Technical Team of the Year Award went to two different teams. The first was Aria Technologies, for their work implementing Unified 5.0. An award also went to Pragma Distribution for their team’s work introducing iPECS Analytics and their continued work on iPECS Cloud.
We also wanted to recognize service providers in this year’s awards. Our Service Provider of the Year award went to Telkom South Africa, launching iPECS Cloud in their market.
2021 also saw the arrival of many new partners to the iPECS family. We handed New Partner of the Year awards to PT Damai Sejati (ITComm) in Indonesia and Tele Dynamics Global Com in Malaysia.
Following these awards, it was time to recognize the best and brightest teams from all over the globe with the regional awards. The winners here were:
European Partner of the Year: Promelit Communication System (Italy)
Middle East & Africa Partner of the Year: Bezeq International Ltd. (Israel)
Americas Partner of the Year: Presence Management (USA)
Asia Pacific Partner of the Year: Aria Technologies Australia (Australia)
Finally, Patrick Johansson announced the prestigious Global Partner of the Year Award. In 2022 this award was as hotly contest as ever, but it was Pragma Distribution who were awarded the prize. Pragma’s successful year and continued innovation in the cloud communications market made them more than deserving winners.
Pragma’s Managing Director Tim Brooks was thrilled to receive the award for the fourth year running. He gave his thanks to the dedication of the Pragma team on their 10th anniversary year:
“The journey that we’ve been over this last ten years from a start-up business back in 2012, to where we are today as a fully-fledged UCaaS provider in an incredibly competitive market just makes us all burst with pride. I’d like to dedicate this award to our incredible talented and hardworking team here at Pragma. Will, Grace and I are really proud of each and every one of them.”
While not every team walked away with an award at the ceremony, it was a fantastic occasion for everyone involved. We can’t wait for next year’s event and are looking forward to hopefully seeing our partners again face-to-face in 2023.
If you have any questions, please contact us at ipecs.partner@ericsson.com.
