On September 23rd, 2025, we hosted another iPECS Insights session. These monthly webinars bring together our global partner community to share real-world success stories, insights, and inspiration from across the world.
This month’s session was presented by Adrian Chong, General Manager of Tele Dynamics Global Com, our long-standing partner in Malaysia. Adrian shared a fascinating and inspiring case study on how his team successfully deployed iPECS to transform communications for one of Malaysia’s most important public institutions.
Winning the Ministry of Education
The customer was the Ministry of Education of Malaysia, a prestigious and high-profile public sector client with a large user base. The project involved 8,000 extension users across five systems – a complex environment with significant demands for reliability, scalability, and ease of use.
The Ministry’s existing systems presented several challenges:
- They were still relying on PRI trunks, with limited flexibility.
- The directory was confusing and fragmented across five separate systems.
- Users had to remember and input a six-digit Node ID for logins, which was far from user-friendly.
- Redundancy was lacking, meaning outages posed a serious risk.
Why iPECS worked
The Ministry chose iPECS because it uniquely addressed their needs:
- Simplified management of extensions through a unified numbering plan (users only needed to remember each other’s extensions).
- High resilience with a second call server deployed across all sites, ensuring uninterrupted service in case of failure.
- Cost-effectiveness – the redundancy solution offered by iPECS was significantly more affordable than alternatives, with no compromise on quality.
- Modern infrastructure, with fibre cabling and improved system mounting, which delivered reliability and future scalability.
Building trust and proving value
One of the keys to success was the hands-on approach taken by Adrian and his team. Before the final decision was made, they conducted an in-person demonstration of the system, showing the call servers in action and proving how the extensions would work seamlessly in practice. This proof of concept won the trust of the Ministry and was pivotal in securing the project.
Adrian also emphasized the vital support provided by the iPECS team throughout the deployment. Ensuring configuration was fully optimized gave the Ministry confidence in both the technology and the partnership.
Partnership in action
The result is a prestigious win for iPECS and for our Malaysian partner. With 8,000 users in a critical public sector institution, this project demonstrates the power of iPECS technology and the value of strong partnerships.
As Adrian concluded, the Ministry of Education is not only impressed but delighted with their new solution. This project stands as proof of how iPECS, in partnership with our global network, continues to deliver reliability, scalability, and innovation to customers of every size and sector.
We would like to thank Adrian for a brilliant presentation, and to congratulate him and the Tele Dynamics Global Com team for delivering a great solution.
