iPECS Product Roadmap 2025: updates & insights

On July 29^th, 2025, we hosted another iPECS Insights session. These web-based talks bring together our global partner family and are designed to be informative, inspirational, and interactive.

For this month’s session, members of the iPECS PLM team shared valuable insights into the iPECS product roadmap following our recent Product Managers’ meeting.

Innovation is at the heart of iPECS, and it was a pleasure to share plans with our valued partners, to demonstrate how they can keep winning with iPECS.

Market dynamics

The presentation began with an overview of global market dynamics. This revealed some key trends, which will inform the roadmap as we keep moving iPECS forward.

The market remains strong, but growth dynamics are changing. Traditional telephony growth is now slowing in matured markets, and new growth is increasing driven by AI, customer experience enhancements, and improvements to the entire communications ecosystem. Our presenters then detailed how the iPECS roadmap is shaped by these trends, empowering our partners to remain at the forefront of enterprise communications.

The rise of AI

Businesses of all sizes are increasingly leveraging the power of AI, and the market is responding with more and more solutions and features that use AI.

As our roadmap showed, iPECS is enabling many innovations in this area. We are continuing work on iPECS AI, which will operate natively in iPECS ONE and Analytics next year, with features including AI-powered call transcription. This is one of many ways in which iPECS is enabling our partners to innovate and act at the cutting edge of our industry.

CX and CCaaS

Another key trend is the growth of solutions centered on CX (customer experience), including contact center features such as omnichannel and automations.

iPECS is already enabling this through key integrations with CCaaS providers such as Daktela and Braxtel, enabling our partners to deliver omnichannel contact centers and CX improvements in many markets.

iPECS will also be introducing more contact center features natively on the cloud platform.

Integrations and the technology ecosystem   

Another key growth driver in the market is the trend towards tighter integration between key technologies, such as UC to CRM. As cloud services expand, there is a greater need to unify them.

We have already seen many successes that use the iPECS API to deliver bespoke integrations, and another major project is to continue to enhance the iPECS API. This will enable more partners to offer more unique and innovative integrations, to make iPECS a central part of the technology ecosystem. Our improvements will cover iPECS ONE, iPECS Analytics, Call Recording and more.

As more and more businesses look to bespoke integration (either to a niche CRM or to automate a unique process), it will be vital for our partners to be able to cater to that demand, for both new business and the retention of existing customers. Our improvements to the iPECS API will enhance their ability to do this.

Q&A and conclusion

We concluded the presentation with a Q&A answering during PM meeting, which were highly engaging and relevant, before concluding the presentation.

We would like to thank all our partners for their engagement and contributions, both to this session and on a year-round basis. Our partners and their requirements are central to the iPECS roadmap, and help us to ensure that our solutions remain relevant, innovative and tailored to the end user.